Updated December 1, 2023

LightTouch Solutions, accessible at LightTouchIOP.com, is committed to respecting and protecting the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by our website and how the steps we take to protect your information from unauthorized use or disclosure.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@LightTouchIOP.com

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect.  This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, or medical devices you hereby consent to our Privacy Policy and agree to its terms, including your choices regarding cookie settings, or using the Services, you are acknowledging and agreeing to the collection, use, disclosure, and transfer of your information as described in this Policy (and any additional Privacy Notices that apply to you). If you do not agree to the collection, use, disclosure and transfer of your information as described in this Policy (and any Privacy Notices that apply to you), you may not use our website or Services.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.  We collect Personal Information that you voluntarily submit to us, including when you communicate with us via our website or at in-person events. For example, if you request information about a product or service from us via our “Contact Us” form on our website, information such as your name, email address, phone number, and other contents of your message will be collected. This includes any text characters and any audio, video, and graphic information formats included in the message. If you voluntarily submit Personal Information to us that is sensitive in nature (e.q., health information), that will also be collected and processed for the purposes set out below. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, to process and respond to your message.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

Our website follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies

Like any other website, we also use ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of our website.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on our website, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that our website has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. 

As LightTouch Solutions is a global organization, the Personal Information you provide may be transferred to LightTouch Solutions or a third party in the United States, whose laws may not offer the same level of data protection for your Personal Information as in your country. By using our website and providing us with your Personal Information, where applicable law permits, you consent to such transfers, as well as the processing, and storage of such information outside your country of residence.

CCPA Privacy Policy (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.  

LightTouch Solutions does not sell, trade, or rent out personal information for compensation that would constitute a sale under California law, nor have we done so in the preceding 12 months. In the event that LightTouch Solutions sells, trades, or rents out personal information that would constitute a sale, LightTouch Solutions will provide disclosures in this section of the Policy as well as the option to opt out of the sale and sharing of personal information by contacting us at info@LightTouchIOP.com

Our use of tracking technologies may be considered “sharing” under California law. Please note that your use of our website may still be tracked by LightTouch Solutions and/or our service providers.

Categories of personal information disclosed that may be considered a “sale” under California law: Personal Identifiers, Device Information and Other Unique Identifiers, and Internet or Other Network Activity.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@LightTouchIOP.com

GDPR Privacy Policy (Data Protection Rights)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Our website does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to this Privacy Policy

LightTouch Solutions regularly reviews this Policy and ensures that we process your information in a manner that in compliance with applicable regulations.

We reserve the right to change this Privacy Policy from time to time to reflect changes in our business practices, technological advancements and legal/regulatory environment. Any changes to this Privacy Policy, including information collected and the use and disclosure of that information will be posted here. Following any modification, we will revise the “updated” date at the top of this Privacy Policy. If you are concerned about how your information is used, you should check our website periodically. By continuing to use our website following the “updated” date of any updated Privacy Policy, you are agreeing to be bound by the terms and conditions of such updated Privacy Policy.

How to Contact Us

You may contact us with any questions, concern, or inquiries about this Policy or our privacy practices. If you would like to make a formal complaint, please contact: info@LightTouchIOP.com

All complaints will be evaluated and a reply will be sent as soon as appropriate. In some instances, LightTouch Solutions may have to cease services to you if necessary to satisfy your request.